Menu
Your Cart

Shipping&Delivery

SHIPPING & TRACKCING

In order to offer premium quality hair product, all the hair product will be shipped directly from our warehouse and the bundles will be all hand selected for quality guarantee

Handling Time

Delivery takes 1-2 days from factories to us so usually we will ship your item out in about 3 business days after payment received. As factories don’t work on weekends, handling time may take 4-5 business days for order placed on Friday. Once the hair is shipped out, we will offer tracking number via email.

Shipping Options & Time

CountryDHL/Fedex/UPS
Hong Kong, Macau2-4 business days
Japan, P.R Korea, R.Korea, Mongolia3-5 business days
Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam2-4 business days
Australia, New Zealand, Papua New Guinea3-5 business days
Austria, Belgium, Denmark, Netherlands, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland,U.K.3-5 business days
Canada, U.S.A.3-5 business days
Other country buyerPlease contact us shipping cost

Handling time is excluded in the shipping time


 

International Taxes And Duties 

International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Kiss Locks, and thus cannot be refunded.

Please note that Fedex/DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon fully repaying any duties and taxes paid on your behalf. On some occasions, you may receive an invoice from Fedex/DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

 

Wrong Address Disclaimer 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.

The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.

The buyer need to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

 

Delivered But Not Received

All of our shipments include Tracking Number with Delivery Confirmation.

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please check around first(neighbors, family, leasing office, monitor, etc), if still can't find it, contact the couriers and us in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Please keep tracking your package to make sure getting the package successfully.

 

Additional Notes

The local logistics deliver packages on business days (Mon. - Fri.).

Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.

Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.


Please note:

1. we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.Please update the shipping address on PayPal if you want us to ship order to a new address other than the billing address.

3. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. But we will declare the hair product as synthetic hair and worth less than $30 to help avoid the duties.

Tracking Your Order

When your item is shipped out, you will get a shipping confirmed letter and you can track it on the shipping company's website too.

You can follow the link to get your tracking information:

Tracking Links:

DHL:

www.dhl.com 

Fedex:
www.fedex.com

UPS:

www.ups.com 

TNT:

www.TNT.com 

Sometimes Shipping may delayed due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.